A MESSAGE TO OUR PATIENTS
Coronovirus precautions and advice to protect our staff and patients
Update: July 19th easing of lockdown restrcitions:
It’s great news for many that restrictions on everyday life are being lifted further and we can get back to doing some more of the things that we used to do.
Public Health England has advised that it’s infection prevention control guidance is to remain in place in medical settings. This means that we will still need to screen our patients before their visit and we still ask patients and staff to wear face masks when in the practice building and maintain social distancing. This is to protect our vulnerable or non-vaccinated patients who may not have a choice about accessing dental care.
The practice is currently open for emergencies and routine check ups (for registered patients). We have worked hard to clear our backlog of treatment from last year and are now catching up on patients who missed their check-up appointments last year.
Because of different operating protocols due to Covid-19 we are not able to see as many patients as usual each day and certain treatments that create an aerosol are further restricted. Therefore please understand that you may have to wait a little longer for your appointment than in more normal times.
We are also finding that the practice phone line is being used a lot more these days as we have to contact patients more frequently before their appointments. At certain times it may be hard to get through to the practice and you may find it more convenient to contact us via email on firstname.lastname@example.org Please do not use email if you have an emergency or concerning time-sensitive or confidential information.
Appointments will be booked to ensure the maximum safety of staff and patients. Your experience will be very different to usual when attending for an appointment and more information can be found by clicking here.
At present the use of aerosol generating procedures (including drilling or scaling) requires about 25mins of surgery downtime after the appointment and use of special PPE (personal protective equipment) by the staff. Therefore these are currently prioritised for urgent treatment and for clincially essential procedures.
If you have a dental problem please call the practice. If necessary the receptionist will arrange for a dentist to call you who will be able to offer advice or arrange a face to face appoinment if it is necessary.
Please do not come to the practice in person without an appointment. The practice will only be open to patients with booked appointments. The door is locked and we will not be able to speak to you. Our phone line is open from 10am to 515pm (Monday to Friday). Please call us on 02087786797 if you have a dental emergency or want dental advice. You may need to leave a message if the line is busy. Outside of these hours please call 111.
PLEASE CLICK HERE FOR SELF-HELP ADVICE FOR COMMON DENTAL PROBLEMS.
Thank you for your cooperation during this difficult time. We hope our patients and their families stay safe and to see you all soon.